Refund policy

Refund & Replacement Policy

At Arth, your wellness and trust matter to us. We are committed to delivering high-quality, scientifically backed products with the highest standards of safety and quality.

As our products are wellness and consumable products, we maintain strict quality and hygiene standards. However, if you experience any issue with your order, we are here to help.

Cancellation Policy

Your order can only be cancelled if it has yet to be shipped. To cancel, please write to our customer support team at care@arthwellness.in.

In such cases, the order will be cancelled, and the refund will be processed by us within 7 business days after the cancellation request is acknowledged.

Orders cannot be cancelled once shipped.

Returns

You can return your product within 5 days of delivery if:

  • The product is damaged, leaking, tampered with, or broken, or if the packaging is compromised.
  • Wrong / Incorrect product delivered.
  • Product post-expiration date and 45 days or less from date of delivery
  • Incomplete order / Missing products.

Returns will not be accepted if:

For safety and hygiene reasons, the following are generally not eligible for refunds or replacements:

  • Products are opened, used, damaged, or altered.
  • Original packaging (cartons, labels, caps, etc.) is missing and/or damaged.
  • The return/replacement request is generated more than 5 days after the date of delivery.
  • The damaged/missing product is reported after 5 days from the date of delivery.
  • The product is being returned for a reason other than a manufacturing defect.
  • Delivery delays caused by unforeseen logistics issues
  • Change of mind after purchase
  • Individual taste preferences or expected results differing from experience
  • Orders with incorrect delivery details provided by the customer

Non-Eligible Cases

For safety and hygiene reasons, the following are generally not eligible for refunds or replacements:

  • Products opened, consumed, or used (except in quality-related cases verified by Arth)
  • Requests raised after the eligible timeline
  • Orders with incorrect delivery details provided by the customer
  • Delivery delays caused by unforeseen logistics issues
  • Change of mind after purchase
  • Individual taste preferences or expected results differing from experience

As wellness products may work differently for different individuals, outcomes can vary from person to person.

How to Raise a Request

If you would like to return a product, let us know by emailing us at care@arthwellness.in within 5 days of receiving the product. Your email should contain:

  • Order ID
  • Name
  • Items you want to return
  • Reason for return

Please ensure to include images as proof in your email, without this we will not be able to initiate an investigation

We will investigate and review your return request within 48 working hours.

If, based on our examination, the product is beyond use or in damaged condition, we will request you discard the product. In this case, we will provide a replacement accordingly.

After your product(s) are received, we will verify it against the claim and initiate the replacement or refund accordingly.

Refunds will not be issued if:

  • The product returned is noticeably damaged or tampered with.
  • The shipping address you provided while placing the order is incorrect.
  • You have consumed part of the product and then decided to return it.
  • You do not comply with the return policy stated above.

Refunds may be issued under the following circumstances:

  • The product ordered by you is out of stock with us.
  • The shipping address is not serviceable by us.
  • You comply with the return policy stated above.
  • The product returned by you is in good condition and hasn't been tampered with.
  • You were charged twice for a single order from the same email address.

Return Pick-up (available for most pin codes):

Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 3 to 5 working days.

If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Refund Amount Timelines:

If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7-10 working days of receiving the refund request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.

Need Help?

If you need any assistance, our customer support team is happy to help.

Email: care@arthwellness.in

Customer Support: +91 7020254377

Support Hours: Monday–Friday | 10:00 AM–5:00 PM